Armstrong Insurance
Houston/Aldine: (281) 449-0111 & New Caney: (281) 399-7111
  • Home
  • Contact
    • About >
      • Blog
      • Our Team
      • Testimonials
      • Companies Represented
      • Find Us On Social Media
      • Legal
      • Privacy
    • Contact Form
    • Physical Address
    • Request a Certificate
    • Request Policy Change
    • Update Policy Info
    • Proof of Insurance
    • Pay Your Bill
    • Report a Claim
    • More Resources
  • Quotes
    • Products >
      • Auto Insurance
      • Home Insurance
      • Life Insurance
      • Renters Insurance
      • Umbrella Insurance
      • Business Insurance
      • Commercial Liability
      • Contractor Insurance
      • Commercial Auto
      • Surety Bonds
    • Short Quote Form
    • Auto Quote
    • Home Quote
    • Life Quote
    • Renters Quote
    • Umbrella Quote
    • Business Quote
    • Commercial Liability
    • Contractor Quote
    • Commercial Auto Quote
    • Request a Surety Bond
  • Commercial Insurance
  • Pay Online
Picture

Our Team


We Can Help


We are serious about excellent customer service.

Here is a reprint of an article that we found helpful to remind us to always be at our best when serving you.

Principles of good customer service
The key to good customer service is building good relationships with your customers. Thanking the customer and promoting a positive, helpful and friendly environment will ensure they leave with a great impression. A happy customer will return often and is likely to spend more.

To ensure you provide the best customer service:
  • know what your customers consider to be good customer service
  • take the time to find out customers' expectations
  • follow up on both positive and negative feedback you receive
  • ensure that you consider customer service in all aspects of your business
  • continuously look for ways to improve the level of customer service you deliver.
  • The following are some of the main elements of good customer service.

Customer relationships
To build good customer relationships you need to:

  • greet customers and approach them in a way that is natural and fits the individual situation
  • show customers that you understand what their needs are
  • accept that some people won't want your products and concentrate on building relationships with those who do
  • help people - even just letting a customer know about an event that you know they're personally interested in is helpful
  • continue to keep customers aware of what's in it for them to do business with you.


Staff
If you want to provide the best customer service, all of your staff need to have good communication and sales skills. You will also need to show leadership by personally providing excellent customer service at all times. Learn more about the sales process.

Complaints
Listen to customer complaints; you may learn something about your product or service. Let customers know that you appreciate feedback. Overcome any objections. Listen to what the customer is objecting about (often price, merchandise or time). Confirm the validity of each concern and offer a solution. Find out more about managing customer complaints.

Products
Know your products - where everything is located, brand names, place of manufacture and price. The more you know, the more confidence you can build in the customer.

Recognize product features
Turn these features into benefits for the customer. Ensure your staff can tell customers about the product features and benefits.

--------------------------------------
This article first appeared here, copyright The State of Queensland 2014. It is under CC License.
Contact
Get Quote
Our Products
More Resources


Contact Us

Service

Personal Lines

Business Lines

Houston/Aldine office
Bus: (281) 449-0111
Fax: (281) 449-2522
3501 Aldine Mail Rt.
Houston Texas 77039 Map
New Caney office
Bus: (281) 399-7111
Fax: (281) 399-7110
20842 Hwy 59 Suite G
New Caney TX 77357 Map
Contact
Contact Form
Physical Address
Request a certificate
Request a Policy Change
Update Policy Information
Request Proof of Insurance
Pay Your Bill
Report a Claim
More Resources

Auto Insurance
Home Insurance
Life Insurance
Renters Insurance
Umbrella Insurance
Business Insurance
Commercial Liability
Contractor Insurance
Commercial Insurance
Surety Bonds
Slide Show Photo Credits
convertible: istockphoto.com
homes: istockphoto.com
mother & children: weebly theme
flower shop owner: istockphoto.com
townhomes: Shashi Bellamkonda cc licensed
Istock photos have been purchased & licensed for use in this site and may not be downloaded or copied.


Copyright
Custom website was developed by Discount Web Solutions, and is proudly powered by Weebly. It may not be reproduced without written permission.
staff login